Do you work with insurance claims?
Yes, as the contractor. We document the damage with photos, write up a list of the repairs and, if you'd like, meet your adjuster at the house to walk it. You file the claim and work with your insurance company on coverage and the settlement. Once it's settled, we build to what was approved and walk you through it before work starts.
Can you negotiate my claim or talk to my insurer for me?
No. Texas law doesn't allow a contractor to act as a public adjuster on a home it's repairing. We can share our estimate and technical details with your adjuster, but we don't negotiate settlements or speak for you on coverage. If you want someone to represent you on the claim, the Texas Department of Insurance licenses public adjusters.
Can you pay or waive my deductible?
No. Texas law requires you to pay your deductible and doesn't allow a contractor to pay, waive or rebate it. If paying it all at once is hard, ask about financing. Texas law counts a signed financing agreement that pays the deductible in full over time as proof of payment.
Should I call you or my insurance company first?
Either order works. The Texas Department of Insurance advises filing a claim as soon as you can. You can also have us inspect first, so you know what damage is there when you call.
Do I need a windstorm inspection for my repair?
If your home is in a coastal county such as Galveston, Brazoria or Chambers, or in the part of Harris County east of State Highway 146, a roof replacement or major repair usually needs one, and most homes need the certificate to be insured through TWIA. Roof repairs under 100 square feet that don't involve the decking, and fence repairs, don't. We confirm what your address needs before work starts.
What if you find more damage once work starts?
We stop, photograph it and show you before going further. If your insurance is paying for the repairs, you can send those photos to your adjuster.
Do you handle water or fire damage?
No. We don't do water extraction, drying or fire and smoke restoration. If water got inside, call a water damage restoration company first. We repair the outside of the house: roofs, siding, stucco, trim and fences.
Are storm repairs covered by your warranty?
Yes. Storm repairs carry the same written warranty as the rest of our work, including 2 years on workmanship and materials. See our warranty page for the details.